Terms and Conditions

Welcome to www.naraya.com. This website and domain name is managed and owned by Narai Intertrade Co., Ltd.

Access and use of the products and services through this website (collectively the Use of Services) are subject to various terms and conditions (referred to as Terms of Service) for use of the service. Terms of service must be accepted  which also includes the privacy policy. However, NaRaYa reserves the right to change the privacy policy which does not require prior notice. Kindly check this page regularly to be updated of changes in service conditions.


1.1 The Brand NaRaYa and the NaRaYa logo are trademarks of Narai Intertrade Co., Ltd. (trademark). All information on this website Including content, news, graphics, logos, layout, downloads, prices, products and services (content) are owned or registered by Narai Intertrade Co., Ltd. No reproduction, modification, distribution or storage of content or trademarks for other purposes is allowed other than obtaining the written consent of Narai Intertrade Co., Ltd. or as permitted by law. All rights reserved to Narai Intertrade Co., Ltd.

1.2 You may not link regardless of any part of the website without written permission from Narai Intertrade Co., Ltd.

2.1 You may not link regardless of any part of the website without the written permission of Narai Intertrade Co., Ltd.

2.2 The website may contain links to third-party websites operated by organizations or individuals (Third-party websites), Third-party content, and third-party websites not under NaRaYa's control. NaRaYa will not guarantee, approve, or make any claims about third parties and third-party websites, products, services, or information available on third-party websites, or on the part of the owner or operator of the third-party website or the operation of that organization when you use third-party content or websites. You will be held accountable for any risks that may occur.

3.1 Purchasing: you can make purchases under the terms of service conditions. Every order is subject to product availability and price confirmation. Delivery times may vary according to availability and to any guarantees or presentations related to delivery time. There may be delays, depending on the circumstances of the shipping company or force majeure that is beyond our responsibility. Please refer to Shipping or Returns for more information.

3.2 Payment methods: Accept payments via credit and debit cards such as Visa, Mastercard, Alipay, UnionPay, True Wallet, WeChat Pay, PayPal to pay for goods and services.

3.3 Product delivery

3.3.1 Name - Address of the consignee: You must inform your full name, address, and contact number in detail every time. If incorrect or false information is provided, NaRaYa will not be held responsible if the wrong product is sent, the product is returned, or the product is lost or accepted by someone else.

3.4 Meaning of Service Date

3.4.1 Business Day means Monday-Friday except public holidays and Saturday and Sunday.

3.4.2 Days - Business hours refer to Monday - Friday from 08:30 am - 5:30 pm

3.5 Delivery time

- Bangkok and its vicinity 3-5 business days
- Metropolitan and provincial areas 3-5 business days

3.6 Service delivery and packaging fees: The delivery and packaging service fees are specified in the order.

When you create or place an order, you will receive an email confirmation. This email is for acknowledgement only and will not be considered an order acceptance. The purchase of the product will not take place until we have approved the payment and debited your credit or debit card.

5.1 NaRaYa tries to make sure that every detail of the descriptions and prices shown on this website are accurate. If we discover an error in the price or payment of any product (including processing errors), we will notify you as soon as possible. Also, if we are unable to contact you, we reserve the right to cancel the order. If you paid before the order was canceled, you will be refunded in full.

5.2 The product's price already includes VAT. Shipping costs, which are an additional cost, will be clearly separated and included in the 'Total.'

5.3 The service may contain typographical errors or other inaccuracies and imperfections. As a result, we reserve the right to correct any errors, inaccuracies, or imperfections, and to change or update information at any time without notice. We reserve the right to refuse any orders in which you leave service information blank, which may result in errors or inaccuracies, or in which information regarding prices, shipping, payment terms, or return policy is not current.

NaRaYa makes every effort to be as accurate as possible when describing products for online purchase. However, NaRaYa does not guarantee that product descriptions or other content are accurate, complete, reliable, current, or error-free. If any of NaRaYa's products are not as described, they can be returned under these terms and conditions, and the product must be in its original and unused condition.

When we receive your order, we will conduct a preliminary check on the payment card used to ensure that there is sufficient funds to complete the transaction. Products will not be delivered until the preliminary check is completed, and your card will only be charged once after the order has been accepted.

Discount code offers will be available from time to time and can only be used in orders for our products specified on the website. The terms of using the discount code will be determined by the time period specified.

9.1 NaRaYa reserves the right to return products and refunds in all cases after the customer has made the payment.

9.2 Products can be exchanged if the damage was caused by NaRaYa or by the incorrect product delivery, regardless of product model, fabric pattern, or product size. The product will be replaced with the same fabric, pattern, and size as the original.

9.3 Products can be exchanged and returned to customers only after NaRaYa has received the products and verified that any damage or shipping errors were caused by NaRaYa.

9.4 Considerations for changing or returning products are subject to NaRaYa's final decision.

10.1 Restrictions:

  • (a) Use the website in violation of any laws or regulations
  • (b) Use the website in a way that is offensive, harassing, threatening, tracking, intimidating, or otherwise harmful to others.
  • (c) Intervening, destroying or creating inappropriate events on the website
  • (d) Upload, post, distribute or otherwise be content which:
  • (i) Is not your original work or may be a violation of intellectual property or other rights of other parties
  • ii) is or is expected to be libelous, harassing, vulgar, intimidating, obscene, offensive, insulting or otherwise illegal, including inappropriate racial or religious content causing violence or hate or likely to attack Insult others about their ethnicity, religion, beliefs, gender, age, sexual orientation or any physical or mental disability.
  • (iii) Contains images or personal information of other people without the consent of that person
  • (iv) To have an idea or impression or to suspect guilty, deceptive or false information
  • (v) Contains large amounts of unintentional, unnecessary or repetitive content, or
  • (vi) Contains financial, legal, medical, or other professional opinions

Please contact us if find that any of the above actions.

10.2 NaRaYa reserves the right to restrain or suspend access to the website of users. Including the right to change, edit or delete content and other publications that are done on the website without prior notice. By sharing content or otherwise engaging with our website, you grant NaRaYa non-exclusive, worldwide, royalty-free license to use, reproduce, alter, and otherwise make use of the content for any and all purposes.

10.3 NaRaYa will not be held liable for, and will accept no responsibility for, any content contained in, posted, distributed, or otherwise on websites by parties other than NaRaYa. NaRaYa will not endorse comments, suggestions or remarks by anyone other than NaRaYa.

10.4 You agree to indemnify NaRaYa and other officers, employees, agents, contractors, suppliers and licensors. (Including affiliates) of NaRaYa for any offense loss or damage (Including legal costs), misery or incidents that occur (Whole or partial) Due to violation or failure to comply with the terms of service or the neglect or misuse of these terms of service on your part or on your affiliates.

it could expose you to viruses that could harm not only your computer but also your software or data. If a virus is spread through this website, its content, or any third-party websites as a result of you connecting to Naraya's website, NaRaYa will not be held responsible. According to the scope of the law, Legal Warranty Conditions and all rights of claim (Both direct and implied) You agree to indemnify As well as costs for other people affected by accessing your website regardless of which way.

Products purchased from NaRaYa will fulfill the delivery contract, which means there is a risk of loss and that some products will be delivered by courier.

If you use the services of NaRaYa you are responsible for maintaining the privacy of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

NaRaYa reserves the right to suspend or terminate website access. Regardless of the circumstances, including the right to halt the modification of the NaRaYa website for an indefinite period of time.

Our privacy policies have been established to govern how we use your information. The terms of service, which can be found on the page Privacy policy, are part of NaRaYa's policy. By using this website, you agree to NaRaYa's privacy policy.

These terms of service are governed by the laws of the Kingdom of Thailand.

If you have questions about these terms of service, please contact us at cs@naraya.com or call +662 502 2002